Terms and Conditions

Throughout this Agreement, the terms "we", "us", and "our" refer to CHUOFUTONG TRADE LIMITED, a company registered in Hong Kong with company address at ROOM 1009 10/F FRONT BLOCK MING SANG INDUSTRIAL BUILDING 19 HING YIP STREET KWUN TONG KL. We operate the cross-border e-commerce platform (hereinafter referred to as "the Platform") to provide users with retail services of fashion apparel, accessories, and related products.

This Agreement constitutes a legal contract between you (the user accessing or using the Platform) and CHUOFUTONG TRADE LIMITED, governing your use of the Platform and our provision of services. By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by all terms and conditions herein.

Welcome to our Platform. We provide services to you subject to the notices, terms, and conditions set forth in this Agreement. In addition, when you use any of our services (e.g. placing an order or writing a customer review), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they are incorporated into this Agreement by this reference. We reserve the right to change this site and these terms and conditions at any time.

Accessing, browsing, or otherwise using the site indicates your agreement to all the terms and conditions in this Agreement. Please read this Agreement carefully before proceeding.

You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, we hereby grant you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by us in advance. We reserve the right to refuse service, terminate accounts, and/or cancel orders in our discretion, including, without limitation, if we believe that customer conduct violates applicable law or is harmful to our interests.

You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under U.S. or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties. We may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and we have no obligation to investigate the authorization or source of any such access or use of the Site.

You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including, without limitation, financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security.

After registering, you will receive our newsletters with information about sales, coupons, and special promotions. You can unsubscribe by using the link from any email newsletter or your personal subscribe setting after logging in. Default Subscription for Newsletter for Registered Users.

You warrant that your Submissions, in whole or in part, are clear and free of any IP right infringement, disputes or third party claims. We assume no liability for any misuse of copyright or any other rights of third parties by you. You undertake to defend and indemnify us against any losses caused due to the use of the entries for any purposes.

Except as otherwise provided elsewhere in this Agreement or on the site, anything that you submit or post to the site and/or provide us, including, without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as non-confidential and nonproprietary, and by submitting or posting, you agree to irrevocably license the entry and all IP rights related thereto (excluding the moral rights such as authorship right) to us without charge and we shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become the sole and exclusive property of us and shall not be returned to you and you agree not to raise any dispute in connection with any use of the entry by us in the future.

You warrant that your Submissions, in whole or in part, are clear and free of any IP right infringement, disputes or third party claims. We assume no liability for any misuse of copyright or any other rights of third parties by you. You undertake to defend and indemnify us against any losses caused due to the use of the entries for any purposes.

In addition to the rights applicable to any Submission, when you post comments or reviews to the site, you also grant us the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments, and other Content that you post on this site and that use of your reviews, comments, or other Content by us will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Submissions or Content. We may, but shall not be obligated to remove or edit any Submissions (including comments or reviews) for any reason.

Please kindly note that only orders that are in the paid, processing or partially shipped status may be modified or canceled.

All other orders cannot be changed. We apologize for this inconvenience. In the event that you wish to cancel a shipped or packed order, please contact our dedicated support center for assistance as soon as possible.

If your order unfortunately cannot be canceled, we kindly suggest that you accept the package and refer to our warranty policy for more information.

All shipments are sent from different warehouses and are delivered duty unpaid. Consequently, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Should the customers refuse the package due to import duties or taxes, they take full liability for all the cost involved in the process.

Due to customs regulations, please note that we cannot declare purchased items as a gift or list an amount lower than the actual product price.

Customer satisfaction is our top priority. We strive to solve all customers' problems in a professional and amicable way. However, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.

Unacceptable behavior directed towards Customer Service staff or us may, for example, include any of the following:

• Aggressive, abusive and threatening behavior. Examples include: any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.
• Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.
• Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, time-frame, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures. By default, the refund amount cannot exceed the original order amount paid to us.
• Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.
• Excessive number of complaints compared to the total purchase value history.

For such behavior, complainants may be advised and formally notified of the following:

• Their language is considered offensive, abusive, threatening, and wholly unacceptable.
• They must refrain from using such language, intimidation, and threats.
• There will be no further exchange of correspondence on the matter if they persist with this behavior.
• We reserve the right to no longer accept orders from the customer in the future without further notice.

All text, graphics, photographs or other images, button icons, audio clips, logos, slogans, trade names or word software and other contents on our website (collectively, "Content"), belongs exclusively to us or our appropriate content suppliers. You may not use, reproduce, copy, modify, transmit, display, publish, sell, license, publicly perform, distribute or commercially exploit any of the Content or otherwise dispose of any of the Content in a way not permitted by us, without our express prior written consent.

The use of data mining, robots, or similar data gathering and extraction tools on our platform as well as the use of our trademarks or service marks in meta-tags is strictly prohibited. You may view and use the Content only for your personal information and for shopping and ordering on the site and for no other purpose.

The collection, arrangement, and assembly of all content on this site (the "Compilation") belong exclusively to us. You may not use our Content or Compilation in any manner that disparages or discredits us or in any way that is likely to cause confusion or violation of any applicable laws or regulations.

All software used on this Site (the "Software") is the property of us and/or our Software suppliers. The Content, the Compilation and the Software are all protected under state, national and international copyright laws. All rights not expressly granted are reserved by us. Violators will be prosecuted to the full extent of the law.

We recognize and respect all copyrights and trademarks. As such, any usage of television, motion picture, music, film festival or other names or titles have no connection to us and are the sole property of the copyright or trademark holders. Our dresses are inspired by celebrity style and are our recreations of items worn by celebrities on your favorite television shows and the red carpet, however they are not authorized, endorsed by, or connected to these shows in any way and are not meant as infringements of any registered trademarks or copyrights.

Except as otherwise provided in the standard terms of sale that govern the sale of each product on this site, this site, the products offered for sale on it and the transactions conducted through it are provided by us on an "as is" basis. We make no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site except as provided here.

To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, noninfringement, title, quiet enjoyment, data accuracy, and system integration. This site may include inaccuracies, mistakes or typographical errors. We do not warrant that the content will be uninterrupted or error free.

To the maximum extent permitted by law, we will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, indirect, incidental, punitive, exemplary, special, or consequential damages. To the maximum extent permitted by applicable law, our total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to us during the month immediately preceding the act allegedly giving rise to our liability.

We and/or the seller will act in accordance with the warranty as shown on the platform when and only when damage is in connection with the product and has valid and confirmed manufacturing defects. We and/or the seller will not be held liable or responsible for any damages resulting from customers' improper use, personal negligence, and/or other reasons that do not attribute to product defects.

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

We are not responsible for late deliveries for special occasions, such as birthdays, or other events. We encourage customers to place their order in advance to ensure there is enough time to receive their item.

We have informed our customers of the peak Christmas season in advance via banners and newsletters, and offered suggestions for the final order date and shipping methods for this period. We can therefore not be held responsible if an item does not arrive in time for Christmas.

All orders reported as "delivered" by shipping companies are considered delivered. We cannot be made liable for non-delivery in this case.

Company name: CHUOFUTONG TRADE LIMITED

Address: ROOM 1009 10/F FRONT BLOCK MING SANG INDUSTRIAL BUILDING 19 HING YIP STREET KWUN TONG KL

Customer Service Email: support@neonauraa.com

These conditions are governed by and construed exclusively under the law of Hong Kong without regard to conflicts of laws principles.

While we work hard to ensure the correct functioning of the website in order to provide customers with the best shopping experience, there might be occasions in which bugs may affect the system. Customers cannot obtain any benefits from such bugs, which are considered unfair in all respects, and customers will have to immediately give them up.

Pricing of products sold by us is based upon figures calculated in U.S. Dollars (US$). Prices displayed in other currencies are converted from U.S. Dollars according to the most up-to-date conversion rates.

Due to fluctuating currency values, prices displayed in non-U.S. denominations of currency on the Site, other than on the individual product page, may not be the most current. Areas of the Site where non-U.S. denominations of currency might be inaccurate include, but are not limited to, promotional banners, promotional pages, and information on product category pages.

The price displayed on an individual product page, regardless of currency denomination, is the current price you are liable to pay to us, excluding shipping.

We have no knowledge of, and are not responsible for, any additional bank charges or exchange rate fees that are charged by the issuing bank or a third party payment provider. These fees are solely the customer's responsibility and will not be reimbursed by us.

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.

We respect customer privacy. Please read our Privacy Policy here: Privacy Policy