Privacy Policy

Personal information is information that can be used to directly or indirectly identify you. It includes anonymous information linked to identifying information, but excludes irreversibly anonymized or aggregated data that can no longer identify you.

We only collect and use personal information necessary to comply with legal obligations, manage our business, and provide the services you request.

We collect information when you:

• Register on our site
• Place an order
• Subscribe to our newsletter
• Respond to a survey

When ordering or registering, you may be asked to provide:

• Your name
• E-mail address
• Mailing address
• Phone number

You may also visit our site anonymously without providing personal information.

We use your information for the specific purposes stated at collection, and as permitted by law. Key uses include:

• To personalize your experience (tailor services to your individual needs)
• To improve our website and shopping experience (based on your feedback and behavior)
• To improve customer service (respond more effectively to your requests)
• To process transactions (execute payments, deliver products/services, and manage contests/promotions/surveys)
• To send periodic emails (order updates, company news, product/service information; you can unsubscribe at any time)

If you are in the European Economic Area (EEA), our processing of your personal information is based on the General Data Protection Regulation (EU) 2016/679 (GDPR), as follows:

• Consent (Article 6(1)(a)): When you provide explicit consent for processing (e.g., newsletter subscription).
• Contract Performance (Article 6(1)(b)): When processing is necessary to fulfill a contract with you (e.g., order fulfillment) or take pre-contractual steps at your request.
• Legal Obligation (Article 6(1)(c)): When processing is required to comply with our legal duties (e.g., tax or regulatory requirements).
• Legitimate Interests (Article 6(1)(f)): When processing serves our legitimate business interests (e.g., website improvement, fraud prevention) and does not override your privacy rights.

We take steps to keep your personal information accurate, complete, and up-to-date. You have the following rights under applicable law:

• Right to access your personal information
• Right to correct inaccurate or incomplete information
• Right to delete your information (where permitted by law)
• Right to restrict or object to further processing
• Right to data portability (receive your data in a structured format, or have it transmitted to a third party if feasible)
• Right to lodge a complaint with your local data protection authority

To exercise these rights:

• Contact us at support@neonauraa.com (we may request identity verification to protect your privacy).
• We will respond within a reasonable timeframe. Note: We may refuse requests if required by law or regulatory rules.

Your Responsibility: Protect your account username and password. Choose a strong password, change it frequently, and do not reuse login details across multiple sites.

Our Security Measures:

• Secure Server & SSL Encryption: Sensitive information (e.g., credit card data) is transmitted via Secure Socket Layer (SSL) technology and encrypted in our payment gateway’s database.
• Restricted Access: Only authorized personnel with confidentiality obligations can access personal information.
• No Post-Transaction Storage: Credit card, social security, or financial data is not stored on our servers after transactions.
• Daily Security Scans: Our servers and website are scanned and verified externally by McAfee Secure (Symantec) to prevent threats.

Yes. Cookies are small files transferred to your device’s hard drive (if allowed by your browser settings) to recognize your browser and store preferences.

Our Cookie Uses:

• Remember items in your shopping cart
• Save your preferences for future visits
• Analyze site traffic and interaction to improve our services

Third-Party Cookies:

• Google Analytics: We use this service to understand user engagement. It collects data via cookies (e.g., IP address), which is stored on Google’s U.S. servers. Google does not associate your IP address with other data it holds.
• Social Media Buttons: Third parties (e.g., Facebook, Twitter) may set cookies when you use their sharing tools. We cannot access these cookies, nor can they access ours.

We do not sell, trade, or transfer your personal information to outside parties, except:

• Trusted Third Parties: Partners who assist with website operation, payment processing, product delivery, or communication (e.g., email services) — these parties are contractually obligated to keep information confidential.
• Legal Requirements: When disclosure is necessary to comply with law, enforce site policies, or protect our/others’ rights, property, or safety.

We retain your personal information for as long as necessary to fulfill the purposes in this Policy, unless a longer period is required or permitted by tax, accounting, or other applicable laws.

Our website may include links to third-party products or services. These sites have independent privacy policies — we are not responsible for their content or activities. We welcome feedback to help protect our site’s integrity.

Please review our Terms and Conditions for details on site use, disclaimers, and liability limitations, which govern your use of our website alongside this Privacy Policy.

We will post changes to this Policy on this page and update the modification date below. We recommend reviewing this Policy periodically for updates.

For questions, complaints, or to exercise your privacy rights, contact us via the following channels: